The Catholic University of America

Serves as a member of the enrollment services processing team to perform daily business processes related to student financial and academic records.

The projected salary or hourly pay range for this 'non-exempt' position which represents the full range of anticipated compensation is: $21.98 ($40,000) to $24.726 ($45,000)

Under the leadership of the Senior Assistant Director for Business Services, performs processing functions in accordance with standards set by the Director and Senior Assistant Director such as:

• Enrollment and degree verifications
• Grade changes
• Graduation-related functions (diploma applications and production, degree postings)
• Historical student record entry and corrections
• Scanning/imaging of student academic and financial records
• Status changes (withdrawals, LOA, suspensions)
• Student refunds
• Transcripts

Updates diploma system to add new graduation terms and coordinates obtaining new diploma signatures and saves them in the diploma system.

Analytically review student accounts to determine which accounts require refunds as per federal FSA refund guidelines and ensure that refunds are processed within the regulated time frame.

Courteously and promptly responds to email in the Enrollment Services Transcripts, Refunds, and Processing mailboxes providing comprehensive customer service including quality referrals to other offices as needed.

Maintains up-to-date knowledge of and is able to explain academic and financial policies and procedures to all constituents including FERPA, and federal and District of Columbia regulations for all processing functions.

Maintains a collaborative working environment with all team members.

Provides comprehensive customer service to all constituents in the area of student records and student accounts.

Assists the Accounts Receivable team as needed particularly in the processing of loan servicer and collection agency invoices including auditing invoices for accuracy and working with those agencies directly for any corrections.

Assists the student services team as needed to ensure adequate coverage for the service area and the telephones in accordance with standards set by the Director of Constituent Services and the Assistant Director for Student Services.

Performs other duties as assigned.

Formal Education: Bachelors Degree.

Practical Experience: One to two years general administrative experience. Experience working in an academic environment preferred. In lieu of a Bachelor’s degree, 5 years of work experience in a student services discipline or administrative office will be considered.

Technical Qualifications or Specialized Certification: Strong use of e-mail, voicemail and web browsing and the Google Apps for Education suite. Functional use of Microsoft Office software applications. Experience with enterprise-wide information system preferred.

Other Knowledge, Skills and Abilities Needed:

1. Aptitude for developing proficiency using comprehensive information systems.
2. Attention to detail.
3. Ability to work effectively as a member of a team.
4. Strong interpersonal skills.
5. Strong analytical skills.
6. Strong oral and written communication skills.
7. Excellent customer service skills.
8. Strong ability to move quickly among various functions and responsibilities.
9. Ability to exercise sound judgment and escalate issues when appropriate.
10. Ability to think creatively and propose multiple solutions to a given problem and ability to assess the relative merits of each proposed solution.
11. Ability to identify solutions that enhance productivity and improve services.
12. Ability to understand and respond to constituents from a “big picture” perspective.