The Catholic University of America

Supports all aspects of the mission of the University and the Center for Academic and Career Success, splitting time supporting both the academic side of the house by being the lead monitor of EAB Navigate (the university advising and communication system) triaging usage issues and providing user training and the career side of the house through assistance with budget and purchases as well as requesting rooms and ordering food for staff programming.

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $56,546.17

1. Work closely with the Director of the Center for Academic and Career Success and Vice Provost/Dean of Undergraduate Studies to:
   •  Manage the day-to-day oversight of the EAB Navigate system ensuring that usage issues and requests by both faculty and students are addressed.
   • Direct EAB training initiatives by creating content and conducting EAB trainings for users as needed
   • Analyze regular reports in EAB to identify stalled process/issues including, but not limited to: updating user roles, addressing student full-time enrolment issues, follow-up on Progress Reports, Alerts and Cases.
   • Answer/refer appropriately to daily e-mails from the success@cua.edu office e-mail.

2. Serve as the primary administrative and workflow management support for the Center for Academic and Career Success. Specific responsibilities include, but are not limited to the following:

   • Ensure adequate coverage of the front desk during normal business hours.

   • Arrange and manage appointments, meetings and calendars. Schedule appointments and/or meetings as requested; monitor conflicts and provide resolution by notifying parties involved and rescheduling.

   • Lead administrative support tasks such as inquiries, responses for services, requests and referrals reported via email, telephone, advanced technology systems and personal visits. Manage, direct and respond to incoming calls and office correspondence such as e-mail and mail in a timely manner. Forward queries to staff members as appropriate, distribute incoming mail and make arrangements for outgoing mail and parcel deliveries.

   • Supervise two graduate student employees, including maintaining student employee records, creating schedules to assure office coverage, monitoring and submitting student hours to payroll and coordinating student employee training and compliance with university and office procedures.

   •  Oversee financial and business services of 4 budgets consisting of the general office (2 budgets), work-study (1 budget), and the JLD Grant (1 budget). Provide budget material development, account monitoring, and accounts payable reconciliation. Assess expenditures and encumbrances against organizational budget and resolve discrepancies. 

3. Assist the Employer Relations Team, as, needed with:
   • Collaborate on the Career fair, on-campus interviewing, and information session preparation and execution.
   • Update the job and internship database that houses employer contact information, job/internship postings, on-campus recruiting data, and student/alumni profiles.
   • Execute financial transactions concerning recruiting efforts.
   • Answering/referring student/employer inquiries concerning the recruitment process.
   • Scheduling career fairs, information sessions and other activities.
   • Oversee catering for all Employer Relation events.
4. Assists with the following as needed:
   • Student Employment Fair preparation and execution.
   • I-9/work-study Micro-Job paperwork verifications.
   • Students/department inquiries concerning the work-study and Micro-Jobs process.
     

1. A Bachelor's Degree.
2. Three (3) years administrative experience; experience in an academic environment preferred.
3. a. Requires a thorough working knowledge of contemporary computer applications including Microsoft office suites-Windows, Word, spreadsheets (Excel), presentation packages (Power Point) and Google Workspace.
4. Must have working knowledge of PeopleSoft Applications or have the willingness and ability to learn these and other university/office systems including those dealing with budgeting/procurement, scheduling and recruiting within three (3) months of appointment.
5. Superior organizational skills.
6. Ability to perform work thoroughly, accurately, independently, and in a timely manner.
7. Ability to handle multiple tasks effectively, plan, organize, set priorities and remain focused to complete goals and tasks.
8. Ability to perform under pressure.
9. Ability to interact tactfully and skillfully within the Catholic University community and with external constituencies.
10. Strong service orientation.
11. Knowledge of, familiarity with, and an ability to maintain office and institutional protocols.
12. Skill with problem identification and problem solving. Ability to select workable courses of action.
13. Ability to work effectively with others and initiate workable support team efforts.
14. Appropriate compliance-related training, such as FERPA and Harassment training, must be completed within three (3) months of employment, be kept up-to-date, with the ability to apply competencies maintained throughout employment.
15. Strong written and oral communication skills including excellent grammar, punctuation and spelling skills.
16. Ability to generate confidence and trust of individuals and communities of constituencies; to negotiate to achieve win-win outcomes.
17. Knowledge and skills with automated computer systems, new technologies, records management, database systems to support service and operational needs; skill with use of university systems within three months of appointment.