The Catholic University of America

Access Services facilitates physical and electronic access to research materials and information  resources and coordinates borrowing and lending services through circulation, interlibrary loan,  document delivery, consortium loan, electronic and print reserves, stacks management, and related  programs. Access Services provides for and supports the electronic services, publications, and training  activities of the libraries, and, with Research & Instructional Services, serves the user community as a  part of Public Services.

The Access Services Technician has 2 primary responsibilities:

• Manages access to the physical collection in the main stacks; recommends for hire, trains schedules, and closely supervises part-time staff; collects statistical data on stacks activities.
• On a rotation with other Access Services staff, opens and closes Mullen Library and oversees staff and services at both the Welcome Desk and the Circulation Desk.

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $41,000.

• Maintains the order of the collection in the Stacks and through the daily and timely return of all items to the shelves, shelving according to the Library of Congress classification system, and shelf reading. Maintains the physical condition of the collection by appropriate handling of items when shelving and proper placement on the shelves. Ensures easy access to the collection by updating range labels, signs, the stacks directory, and other navigational aids. Monitors the collection for areas of rapid growth and reduced space and for proper lighting, functional shelving, and a clean environment. With Head of Access Services, plans for the relocation of collections as necessary and implements stacks shifts.
• Trains and supervises student workers for the Stacks. Ensures that training is successful and that policies and procedures are followed by all stacks workers.
• Collects stacks related statistical data and incorporates them into monthly and annual written reports of Access Services activities.
• Opens and / or closes the library on a rotation with other department staff. Works a flexible schedule seven days a week.
• Assists colleagues with other Access Services deliverables including circulation, resource sharing, and Consortium Loan Services.
• Perform other duties as assigned.

• An Associate or Bachelor's Degree and one year of library or customer services experience.
• Knowledge of library functions and organization.
• Knowledge of the Library of Congress classification system.
• Skill in using common computer applications (Word processing software, spreadsheets, etc.).
• Skill in the use of a library management system desirable.
• Skill in supervision.
• Skill in communicating effectively with faculty, students, staff, and the public, and a strong customer service attitude.
• Ability to collaborate with and motivate staff.
• Ability to search online library catalog for bibliographic information.
• Ability to pay attention to detail.
• Ability to work quickly and accurately under pressure.
• Ability to plan, organize, and manage.
• Ability to accommodate flexible scheduling seven days a week.