The Financial Aid Counselor is responsible for the overall program administration of one or more institutional and or federal aid programs or processes. He or she manages a predefined caseload of undergraduate and graduate financial aid applicants and recipients and ensures that the information provided to students is in compliance with Federal, State and University policies and regulations.
We are a dynamic office that is transformational. Managing an environment that balances the art of customer service with the science of federal regulations will allow the candidate to be innovative, using critical thinking and integrity to best serve the university community.
There are three positions open. The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $48,300 - $55,000.
• Responsible for the overall program administration of one or more institutional and or federal aid programs or processes.
• Manages their assigned caseload through a queue system.
• Reviews existing policies and procedures for area(s) of responsibility to assure compliance with relevant regulations and when appropriate proposes recommendations for policy changes and procedural improvements.
• Perform duties of Counselor on Call on designated days/time.
• Collects and/or analyzes financial data on students to determine aid eligibility and make awards according to federal, state, donor and/or institutional guidelines.
• Reviews student applications and financial documentation and performs verification procedures.
• Evaluates unusual/mitigating circumstances documentation or appeal information provided by the student and or parent; exercises professional judgment by making adjustment or revisions to cost, contributions, need or dependency status, SAP status, as exceptions to the prescribed process and/or policy.
• Analyze various system generated reports such as Enrollment Credit Audit, Authorization and Disbursement report, Over-award audit, to verify continued compliance and eligibility of students receiving aid under federal, state and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.
• Assists with other financial aid activities such as outreach, retention, reporting and monitoring.
• Prepares documents for imaging to support compliance, record retention and workflow.
• Other duties as directed.