The Catholic University of America

The Operations division of Technology Services operates the University’s information technology infrastructure. The role of the Operations group includes installing and maintaining network, telephony, server, production storage systems and related systems and services; maintaining the security of computers, networks, and their data; maintaining adequate infrastructure performance levels; and planning for and implementing new or enhanced technologies. This position installs, maintains and evaluates network systems and communications. Troubleshoots the most complex network issues. Conducts research and analysis regarding new technology, network traffic, potential security risks, etc. Leads the network architecture design and optimization. Responsible for planning and achieving implementation project goals and objectives. Gives input into developing the budget. Advises and directs work teams, providing a leadership role for the work group through deep knowledge of networking. 

• Install, configure and maintain data network and communications equipment and services, including, but not limited to, routers, switches, firewalls, intrusion prevention systems, network access control systems, wireless networking controllers and access points, telephony systems and, as required, CCTV/CATV equipment.
• Administer computing infrastructure including servers, storage systems and related equipment and software.
• Take appropriate, timely action to resolve network, communications and computing infrastructure problems when they occur.
• Configure and maintain network software services for the university, including network address assignment and name resolution.
• Implement and maintain procedures or software to enhance and/or automate network and communications administration tasks; document programs and procedures; ensure that automated tasks perform correctly.
• Monitor, analyze and report on utilization and performance trends of the data network and related equipment, identify potential performance or capacity problems, plan and implement changes to avert problems.
• Maintain inventory and documentation of equipment and software, including specifications, configuration, diagrams, connections, licensing, product lifecycle and maintenance information.
• Keep procedural, configuration and inventory documentation updated and accurate.
• Design and develop plans to enhance the network and communications infrastructure; research products and establish technical requirements; define project scope, requirements, and deliverables, and develop a project plan to meet objectives.
• Coordinate project activities, including performing assigned tasks and coordinating with external providers or contractors, ensuring project remains on schedule and that work accomplished meets specifications.
• Perform or oversee technical testing and migration to the production environment of new or enhanced systems and services, ensuring minimal disruption to current operations.
• Ensure rigorous application of information security/information assurance policies, principles, and practices in the delivery of network and communications services. 
• Develop network, communications and computer-related contingency plans and disaster recovery procedures. 
• Provide technical support for other Technology Services departments and groups, including the Service Desk, as required.

● Ten years’ experience administering recent-version enterprise-class Cisco switches, routers, firewalls and wireless controllers
● Five years’ materially demonstrated success in designing and implementing network and communications infrastructure in a large campus environment
● Three to five years’ experience in edge router configuration and BGP routing protocol administration
● Bachelor’s degree required, preferably in a position-related field; Master’s degree preferred.

Knowledge of, and materially demonstrable skill in applying, the following:
● IT concepts, principles, methods, and practices
● Information security principles and methods
● Network cabling standards (TIA/EIA-568-C)
● Wireless networking topology and protocols
● Local area networking concepts, methods and protocols
● Network switching concepts, methods and protocols
● Network diagramming tools, including Microsoft Visio
● Microsoft Office applications

Knowledge of, and materially demonstrable experience implementing and configuring, the following technologies:
● Cisco enterprise-class routers and switches
● Cisco ISE
● Meraki
● Cisco data center switches
● Edge Router configuration and implementation
● Enterprise-class firewalls
● Enterprise-class wireless networking
● Enterprise network monitoring/management tools
● Microsoft Windows Server network services in an Active Directory environment, including DNS, DHCP

Knowledge of, and materially demonstrable experience implementing and configuring, at least four of the following technologies:
● Enterprise-class load-balancing and application delivery
● Enterprise-class remote access and authentication services
● Network intrusion prevention
● Network traffic management
● Network access control
● Enterprise-class IP telephony (VoIP)

Experience implementing and configuring the following technologies is a plus:
● Quality of service (QoS) techniques for shaping network traffic
● IP multicasting for scalable distribution of data, voice, and video streams
● Methodologies for transitioning from IPv4 to IPv6 networking
● Infrastructure as a Service (IaaS) services, especially Microsoft Azure or Amazon Web Services
● Virtualization system or IaaS cloud services virtual networking
● Enterprise email security products, especially Cisco IronPort
● Linux server

Current, expert-level certification in Cisco networking is required, e.g.,
● Cisco Certified Internetwork Expert (CCIE)

These certifications are highly desirable:
● Additional expert-level or higher certifications in Cisco networking, e.g., CCDE, CCAr
● Associate-level or higher certification in Microsoft Windows Server, e.g., MCSA, MCSE
● AWS Cloud certification of any kind
● Azure
● Google Cloud

One or more of the following certifications is desirable:
● Information security certification, e.g., CompTIA Security+, CompTIA CASP, CISSP
● Linux server certification, e.g., RHCE
● Data center or cloud virtualization certification, e.g., VCAP, VCDX, GCP, AWS