The Catholic University of America

The Operations division of Technology Services operates the University’s information technology infrastructure. The role of the Operations group includes installing and maintaining network, telephony, server, production storage systems and related systems and services; maintaining the security of computers, networks, and their data; maintaining adequate infrastructure performance levels; and planning for and implementing new or enhanced technologies. This position designs, develops, supports, and maintains computing infrastructure for the university, including the implementation and design of hardware and software. Installs and configures equipment and software. Makes updates to system-related installation and operational documentation. Performs technical support; troubleshooting and resolution of computing infrastructure problems, including root cause analysis, and identify improvements to minimize impact of future occurrences. 

• Install, configure and maintain the university computing infrastructure, including servers, storage systems, virtualization and cloud computing environments, client computing devices, backup, and all related equipment and software.
• Maintain up-to-date technical knowledge of the computing infrastructure in use at the university
• Implement and maintain procedures or software to enhance and/or automate system administration tasks; document programs and procedures; ensure that automated tasks perform correctly.
• Monitor and maintain the integrity and security of systems and data; plan and implement changes to avert problems.
• Maintain inventory and documentation of equipment and software, including specifications, configuration, diagrams, connections, licensing, product life cycle and maintenance information, keep documentation update and accurate. 
• Design and develop plans to enhance the computing infrastructure; research products and establish technical requirements; define project scope, requirements and deliverables, and develop a project plan to meet objectives.
• Coordinate project activities, including performing assigned tasks and coordinating with external providers or contractors, ensuring project remains on schedule and that work accomplished meets specifications.
• Investigate and report on feasibility of new technology as it pertains to the University's computing environment as directed.
• Provide technical support, in a pleasant professional and courteous manner.

A Bachelor's Degree and three (3) years’ experience in administering enterprise-class computing infrastructure in a Microsoft Active Directory environment.
At least one (1) year materially demonstrated success in implementing enterprise computing infrastructure in a large campus environment.

Knowledge of, and materially demonstrable skill in applying the following:
● IT concepts, principles, methods, and practices;
● Information Security principles and methods;
● Programming principles, methods, and practices;
● Local area networking concepts, methods and protocols;
● Microsoft networking concepts, methods and protocols;
● Microsoft Office applications.

Knowledge of, and materially demonstrable experience in implementing and configuring, the following technologies:
● Microsoft Active Directory;
● Microsoft Windows in an Active Directory environment;
● Microsoft Windows Server in an Active Directory environment;
● Microsoft PowerShell for server administration;
● VMware vSphere;
● Enterprise system backup software;
● Enterprise monitoring/management tools.

Knowledge of, and materially demonstrable experience in implementing, configuring and administering, at least two of the following technologies:
● Infrastructure as a Service (IassS) services, especially Amazon Web Services, Microsoft Azure or Google Cloud;
● Enterprise storage area network (SAN) and network attached storage (NAS) systems, especially NetApp.
● Additional enterprise server virtualization software, especially VMware and Microsoft Hyper-V;
● Enterprise messaging, especially Google G Suite for Business;
● Software programming, especially using Microsoft PowerShell.

Experience implementing and configuring the following technologies is a plus:
● Additional desktop operating systems, especially macOS or Linux;
● Linux server: Redhat or Ubuntu;
● Virtual networking for on-premises virtualization system or cloud services;
● Enterprise-class IP telephony (VoIP);
● Relational databases, especially Microsoft SQL Server.

Current, expert-level certification in Microsoft Windows Server is desired, e.g.,
● Microsoft Solutions Expert (MCSE)

One or more of the following certifications is desirable:
● Information security certification, e.g., CompTIA Security+, CompTIA CASP, CISSP;
● Linux server certification, e.g., RHCE;
● Amazon AWS Cloud Practitioner or Google Associate Cloud Engineer;
● Data center or cloud virtualization certification, e.g., VCAP, VCDX;
● Enterprise storage certification, e.g., NetApp.