The Office of Enrollment Services serves students and their families, alumni, staff, faculty, and the general public in the areas of student records, registration, and student financial services. This position will provide academic and financial service to all Enrollment Services constituencies including students and their families, staff, and faculty. Service is delivered in person, by telephone, and via e-mail and other electronic media. Provides comprehensive customer service to all constituents in the areas of student records and student accounts.
Maintains up-to-date knowledge of and is able to explain academic and financial policies and procedures to all constituents, including FERPA, federal and DC regulations, and university policies. Interacts with other university offices as necessary to provide quality customer service and referrals. Responds to constituent needs through a variety of channels including, but not limited to, phone and email.
Performs service functions:
• Enrollment assistance
• Registration troubleshooting
• Third-party Billing
• Student Accounts
• Enrollment and Degree Verifications
Provides specialized support to Assistant Directors of Curriculum Management and Degree Audit in the areas of:
• Class Scheduling and Course Catalog
• Classroom assignments
• Consortium cross-registration
• Degree audit requirements set-up
• Entry of degree audit exceptions
A Bachelor's Degree and one to two years general administrative experience. Experience working in an academic environment preferred. In lieu of a Bachelor’s degree, 5 years of work experience in a student services discipline or higher education administrative office will be considered.
• Excellent customer service skills
• Ability to understand and to respond to customers from a "big picture" perspective
• Strong interpersonal skills
• Strong oral and written communication skills
• Strong analytical skills
• Ability to work effectively as a member of a team
• Strong ability to move quickly among various functions and responsibilities
• Ability to exercise sound judgment and escalate issues when appropriate
• Ability to think creatively and propose multiple solutions to a given problem and ability to assess the relative merits of each proposed solution.
• Ability to identify solutions that enhance productivity and improve services
• Strong use of e-mail, voice mail, web browsing, and the Google Apps for Education suite
• Functional use of Microsoft Office applications