The Office of Emergency Management (OEM) aids with preparing, managing and coordinating emergency operations and efforts, in cooperation with other safety stakeholders, to Keep Catholic University Safe. Under general supervision, coordinates the development, maintenance, and administration of the University’s
Public Safety & Security Systems (including: Campus alert, Access Control, CCTV, Emergency Phones, Security Dispatch, Voice Recorder, Handheld radios, among others). This includes overseeing the equipment associated with these and the software which enables the systems to function property.
Under general supervision, coordinates the development, maintenance, and administration of the University’s Public Safety & Security Systems (including: Campus alert, Access Control, CCTV, Emergency Phones, Security Dispatch, Voice Recorder, Handheld radios, among others). This includes overseeing the equipment associated with these and the software which enables the systems to function property. Reporting to the Associate VP for Public Safety & Emergency Management, the Applications Systems Administrator works in close partnership and collaboration with various groups within the Office of Emergency Management (OEM), Department of Public Safety (DPS), Technology Services, Environment Health & Safety, and other Administrative and Academic areas across the institution to provide high-quality execution and utilization of technology to support Catholic University’s strategic security initiatives.
Support the Door Access and Camera System.
● Provide administration and support for the door access and camera system including configuring cardholders’ access to all buildings on campus.
● Respond and configure service requests to the system which includes granting access to buildings/doors and adjusting the standard hours that the doors are locked and unlocked.
● Constantly monitoring the CCTV systems to make sure that they are active and recording properly.
● Identifies and troubleshoots technology-related incidents for software and services; resolves issues and reports to Technology Services Department and/or others’ as needed.
● Participates with Technology Services staff to coordinate projects related to the access control and CCTV, and all other public safety systems; ensures that the scope of work in all bids/quotes comply with University standards and specifications, and existing systems and equipment.
● Coordinates and/or performs repair of all hardware, software, peripherals and devices with University staff and third-party vendors; performs follow-up work and ensures timely completion of such repairs.
● Develops, maintains and deploys hard drive images for hardware/device configurations utilized by the department; develops and maintains documentation of system standards and installation and configuration procedures.
Support all Public Safety Systems and Applications
● Perform routine and periodic administration and maintenance tasks for all Campus Police Systems including alert systems, emergency call systems and display systems.
● Perform quality control, assurance and testing for the public safety systems and related applications and services.
● Administer assigned applications (production and non-production environments).
● Develop and deploy standard operating procedures for maintenance and
management, and for applying upgrades, patches, releases of safety systems’ applications.
● Create and implement testing scripts for major releases, patches, and integration upgrades.
● Lead application upgrade projects; validate and ensure all current and new and existing functionality is tested and released for use by campus community
Other Duties
● Trains and provides support to end-users in the use of all public safety systems (ie: the access control system, the surveillance system, and related components).
● Oversee special public safety / emergency management IT projects or training relevant to job description and act as a representative of the University’s Office of Emergency Management.
● Define and develop appropriate metrics to measure performance and ensure metrics are collected, reported and reviewed regularly.
● Perform quality control, assurance and testing on systems.
● Periodically audit logs and access privileges to ensure appropriate security and privacy of applications and data.
● Process assigned service request tickets according to established procedures and service level agreements.
● Develop, maintain and report results of monitoring scripts to measure identified quality metrics and alert appropriately to any exceptions.
● Review new products and services to enhance the overall service management of the application services environment.
A Bachelor's Degree with the following:
● Must have at least three (3) to four (4) years’ experience as a system administration or applications administrator.
Required Experience:
● Administration of applications.
● Developing and imparting training on technologies
● Troubleshooting and diagnosing problems with access control or CCTV systems
Desired Experience:
● Experience with Genetec or similar access control and CCTV systems.
● Experience with Rave Alert or similar alert systems
● Higher Education experience.
Knowledge of, and materially demonstrable skills and experience in implementing, configuring and applying, the following:
● IT concepts, principles, methods, and practices.
● Information security principles and methods.
● Application configuration and administration.
● Microsoft Windows 7 and later, Apple macOS 10.6.8 Snow Leopard or later, and Microsoft Office 2011 or later; Google G Suite is a plus.
Other Knowledge, Skills and Abilities Needed:
● Excellent oral and written communication skills: ability to express information to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial), and to make clear and convincing oral presentations and written reports.
● Customer service skills: Customer service oriented attitude and desire to help others with technical issues.
● People management skills: ability to inspire, motivate, and guide others toward goal accomplishments; develop and sustain cooperative working relationships; foster professional development in others.
● Planning and organizational skills: ability to organize work, set priorities, and determines resource requirements; determine short- and long-term goals and strategies to achieve them; coordinate with other organizations or parts of the organization to accomplish goals; monitor progress and evaluate outcomes.
● Decision-making skills: ability to make sound, well-informed, and objective decisions; perceive the impact and implications of decisions.
● Analytical skills: ability to integrate differing bodies of knowledge in troubleshooting and solving technical problems.
● Technology awareness: knowledge of developments and new applications of instructional technology, emerging technologies and their applications to university academic and administrative processes.